We will keep your records safe
This dental practice complies with the Data Protection Act 2018 and General Data Protection Regulations (GDPR). This means that we will ensure that your information is processed fairly and lawfully.
What personal information do we need to hold?
Past and current medical and dental history, personal information such as address, phone numbers, age and name of your GP, x-rays, clinical photographs and study models. Treatment plans and correspondence regarding treatment we have provided or proposed and associated costs. Notes of conversations or incidents that might occur for which a record needs to be kept. Additionally, consent for treatment and any correspondence relating to you with other health care professionals ie: hospitals or community services.
Why do we hold this information?
We keep accurate personal data in order to provide you with safe and appropriate dental care.
We will retain your dental records, study models and x-rays while you are a patient of Intellidentsia for eleven years (up to a maximum of 30 yrs once you cease to be a patient).
We hold your information in our computer system or in a secure manual filing system. Information is only accessible to authorised personnel. Information will not be removed from the practice without the patient's consent. Personal information is carefully protected and all access is held securely and passwords are changed regularly. Data is encrypted and computers are shut down if unattended.
Times we may need to disclose your information
In order to provide proper and safe dental care to: Your GP / Hospital or Community dental service / Other health professionals caring for you / Private dental schemes of which you are a member of – we will only release information on a need-to-know basis and only to those individuals/organisations who need to know, in order to provide care for you and for the proper administration of government. Only information that the recipient needs to know will be disclosed. In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations disclosure is not covered by this disclosure and will only occur with your consent. Where possible you will be informed of any requests for disclosure.
Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights as follows - individuals may request access to their personal data held by us as a data controller. Individuals may request us to rectify personal data submitted to us or, where appropriate, contact us via the relevant website registration page or by amending the personal details held on relevant applications with which they registered. Individuals may request that we erase their personal data. Where we process personal data based on consent, individuals may withdraw their consent at any time by contacting us or clicking on the unsubscribe link in an email received from us. Individuals may have other rights to restrict or object to our processing of personal data and the right to data portability. Individuals may request information about, or human intervention into, any automated data processing that we may undertake.
Whilst we do everything in our ability to ensure you are always receiving the best possible treatment to suit your needs, unfortunately the nature of healthcare means unexpected complications may arise. Dentistry is no different.
We are appreciative of the time our patients invest in us and welcome any feedback, be it positive or negative. It allows us to understand what we are doing well, and things that may need to improve. We are able to learn from complaints to better our care and services to you.
We endeavour to acknowledge and action any complaints with the upmost respect at all times. Our aim is to always have satisfied and happy patients, to meet your expectations of care and service. We also understand that sometimes things may not go according to plan. You should feel entirely comfortable to raise any concerns you may have, and be rest assured that we will do our utmost to resolve any complaints as efficiently, effectively and respectfully as possible. We take all complaints very seriously; we investigate them fairly, with total transparency and great care is taken to protect your confidentiality and dignity.
If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, we will acknowledge it in writing within 3 working days and will aim to provide a full written response as soon as practical.
Please speak to the reception desk/practice manager at your next visit or we welcome you to get in touch with us at: firstname.lastname@example.org
Review date: 20 Dec. 2020